Delivery and Food Procedures Guide of shipments by third party courier.
All our sausages are sent frozen, which guarantees maximum freshness and hygiene. From a consumer’s perspective, a ‘fresh’ sausage may seem more appealing than a frozen one. However, after many years in the industry, we can assure you that the frozen sausage does not diminish in taste – on the contrary, flavours are more intense compared to unfrozen products.
We ship frozen products in insulated packages, so that they are generally still frozen on arrival, unless you request frozen shipping, we cannot guarantee products will be fully frozen on arrival. We use 4 different couriers:
- Parcel deliveries: DPD & Parcelforce
- Pallet deliveries: NKD (Ambient) & Langdons (Chilled & Frozen)
The Sausage Man UK Limited ships all orders with a third-party courier at ambient temperature as standard, unless otherwise requested by the customer. The Sausage Man UK Limited dispatches all goods on a standard next day delivery service, where a signature is required on delivery. Please make sure that on the day delivery, someone will be there to receive the parcel. We cannot guarantee that the delivery service will place the goods in front of the door or a ‘safe’ place if no one is there to sign. However, you do have the option to get the parcel delivered to another address such as a neighbour or workplace, please state this clearly when ordering your goods.
As standard we use the couriers next day delivery services. The courier companies all know we send food goods and there is a high importance on care and speed of delivery. As a third-party courier is used, we are unable to control any deviations to the delivery as requested. In general, express delivery services do not guarantee delivery on the next day, although the likelihood is extremely high. However, particularly before the holidays (in particular, Christmas), delivery of the parcel may take longer than one day. As an online shop, we do not have any influence on this, and thus, also cannot guarantee next day delivery. In the unusual event that a shipment will be delivered too late, no claim, credit refunds, or subsequent claims can be made against the Sausage Man UK Limited, or against the courier. Perishable goods are only insured via refrigerated transport, they are not insured by third party couriers. If you would like a quotation for refrigerated or frozen transport, please contact us.
Please check the package before accepting the goods, only accept damaged packages if the damage is also confirmed by the messenger in writing- otherwise, we will not be able to reclaim reimbursement for damaged parcels from the courier service and thus will not be able to compensate you for your loss.
We use the highest quality refrigerated parcels and icepacks. Even if the products have already been thawed, they can still be consumed for up to 5 days if a product temperature of 7°C has not been exceeded and the products are immediately placed in the refrigerator. However, thawed products must not be frozen again.
In the unlikely event that the products are already completely defrosted upon arrival, please check the temperature of the products with a suitable thermometer. If the temperature is above 7°C, do not consume the products and contact us immediately at [email protected]