DELIVERY INFORMATION

only valid for orders made in this online shop

For the time being you are able to order at our online-shop for deliveries into mainland UK. We will implement other regions in the future.

We will send out orders with next day delivery. If ordered on a working day Monday to Thursday until 2pm, we will send out the delivery on the same day. Otherwise the delivery will be sent out on the next working day or on Monday, if ordered later than Thursday 2pm.

The minimum order value is £ 125. Delivery is free in Central London (check your postcode), made with our own vans. In other regions, delivery will be free when ordering sausages & hot dogs for £ 250 or more.

If you have other requirements, please contact us.

Special: delivery fee reduced by 50%. Only for a short period and only valid for orders made through this online-shop!

Christmas & New Years Delivery

Please read carefully!

* Monday 23rd, Friday 27th & Monday 30th: The Sausage Man use 3rd party couriers. These couriers will be extremely busy at this time of year. They will have the same staffing problems and transport issues from the weather and holiday season that everyone else does in this period. As such, they do not guarantee next day delivery and not insure goods against loss. Because we send perishable food items, if a package is not delivered, they are often destroyed.

The Sausage Man UK reccomends that you read our full terms and conditions on 3rd party couriers, and also that you try and make all orders for the Christmas/ New Year period on the week commencing Monday 16th, as early in the week as possible, to avoid service distruption.

Other Delivery Methods

Temperature Controlled Pallets: Frozen and chilled pallet companies work in a slightly different way, since they can store our goods for a period of time if necessary. This means they have different operating times to those published above. If you would like a quotation for a temperature controlled pallet please contact us at the earliest opportunity. This service must be booked and paid for 24 hours before dispatch, so it is best to contact us at least a couple of days before you need it loaded, the earlier the better.

Sausage Man Van Delivery: The Sausage Man UK Ltd runs our own fleet of vans in and around central London, going to and from our base in Dartford, Kent. These ‘shared’ routes load a number of deliveries all in a similar area. We can also do bespoke dedicated van deliveries when we have the capacity. We will be running a number of extra vans this Christmas. All van delivery enquiries should be made by contacting us directly, as far in advance as possible.

Delivery and Food Procedures Guide of shipments by third party courier.

During the majority of the year, all of our sausages are sent frozen, which guarantees maximum freshness and hygiene.

From a consumer’s perspective, a ‘fresh’ sausage may seem more appealing than a frozen one. However, after many years in the industry, we can assure you that the frozen sausage does not diminish in taste – on the contrary, flavours are more intense compared to unfrozen products.

However, at the Christmas period we have such high turnover of stock that we switch and most of the products are fresh, so kept at a chilled temperature. Please contact us for more information, but please be aware that fresh stock can be placed in to your freezer to extend the shelf life, since it has not been previously frozen.

We ship frozen products in insulated packages, so that they are generally still frozen on arrival unless it was fresh to begin with. Unless you request frozen shipping, we cannot guarantee products will be fully frozen on arrival. We use 4 different couriers:

  • Parcel deliveries: DPD & Parcelforce
  • Pallet deliveries: NKD (Ambient) & Langdons (Chilled & Frozen)

The Sausage Man UK Limited ships all orders with a third-party courier at ambient temperature as standard, unless otherwise requested by the customer. The Sausage Man UK Limited dispatches all goods on a standard next day delivery service, where a signature is required on delivery. Please make sure that on the day delivery, someone will be there to receive the parcel. We cannot guarantee that the delivery service will place the goods in front of the door or a ‘safe’ place if no one is there to sign. However, you do have the option to get the parcel delivered to another address such as a neighbour or workplace, please state this clearly when ordering your goods.

As standard we use the couriers next day delivery services. The courier companies all know we send food goods and there is a high importance on care and speed of delivery. As a third-party courier is used, we are unable to control any deviations to the delivery as requested. In general, express delivery services do not guarantee delivery on the next day, although the likelihood is extremely high. However, particularly before the holidays (in particular, Christmas), delivery of the parcel may take longer than one day. As an online shop, we do not have any influence on this, and thus, also cannot guarantee next day delivery. In the unusual event that a shipment will be delivered too late, no claim, credit refunds, or subsequent claims can be made against the Sausage Man UK Limited, or against the courier. Perishable goods are only insured via refrigerated transport, they are not insured by third party couriers. If you would like a quotation for refrigerated or frozen transport, please contact us.

Please check the package before accepting the goods, only accept damaged packages if the damage is also confirmed by the messenger in writing- otherwise, we will not be able to reclaim reimbursement for damaged parcels from the courier service and thus will not be able to compensate you for your loss.

We use the highest quality refrigerated parcels and icepacks. Even if the products have already been thawed, they can still be consumed for up to 5 days if a product temperature of 7°C has not been exceeded and the products are immediately placed in the refrigerator. However, thawed products must not be frozen again.

In the unlikely event that the products are already completely defrosted upon arrival, please check the temperature of the products with a suitable thermometer. If the temperature is above 7°C, do not consume the products and contact us immediately at [email protected]

Sample Box

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