DeLIVERY INFORMATION

The following information is valid for orders made in this online shop only. If you have any further questions about our delivery service, please use the Contact page to get in touch.

There is no minimum order amount

• Free delivery on orders over £65
• Order value: £0 – £19.99: Low volume charge is £14.95
• Order value: £20.00 – £39.99: Low volume charge is £9.95
• Order value: £40.00 – £64.99: Low volume charge is £6.95

*Extra fees apply to extended delivery areas.*

At present we deliver to mainland UK only, excluding parts of the Scottish Highlands/Islands and Northern Ireland. We hope to extend our delivery service in the near future, to include all areas within reach of 24 hour express. Please enter your postcode at checkout to see if we are currently able to serve your region.

Please note that we do not offer delivery on Bank Holidays, so any orders placed over a Bank Holiday weekend will be fulfilled from the first working day after the break. We advise that you order early to make sure you get your delivery in time for the Bank Holiday weekend if required. Saturday deliveries on Bank Holiday weekends will not usually be effected, unless the Bank Holiday falls on a Friday.   

Please inform us if you did not receive your parcel as expected. The insulated packaging will usually keep your food frozen for 48 hours but, in rare cases and in warm conditions, the delivery may no longer be appropriate for consumption. In circumstances like these we are usually happy to provide an exchange or refund without any hassle. We only can do this, if we hear from you in a timely manner. So, please help us minimize food wastage and get in touch as soon as you can!

Someone must be available to take delivery of your item wherever possible. We use a signed for or safe place system. We cannot be held responsible for any parcel that has gone missing after someone has not been available to sign for it during the delivery window. We take no responsibility for any parcel left in your specified safe place, should it go missing after delivery. Please note that a bin is not a safe place. 

Once an order has already been processed and packed, we are unable to add forgotten items to an order without increasing the delivery cost to you.

You can choose a delivery date up to 30 days in advance. This is perfect when ordering for birthdays, parties and special events. Below you can find the standard delivery times offered by our courier company.